Innovative, determined, holistic, problem solver. Enhance customer experience, alleviate customer support, and improve product usability with top-notch technical documentation and content design. As the “first line of defense” for the customer, I put myself in their shoes. In using the product, I ferret out the gotchas and zero in on the information the user really needs.

I enjoy taking on new challenges, learning new technologies, and knowing I’m making a contribution. Current focus is on AI and data engineering; I am certified in both and have studied LLMs and SEO.

I am a senior technical writer who has worked mostly for networking, messaging, and video delivery companies developing administrator (highly technical) and end-user (non-technical) documentation.

Specialties

• Complex developer and administrator (devops) deployment guides and API documentation
• User guides, online help systems, and video demonstrations
• UX writing, tool tips, GUI development
• Web content as well as all aspects of online and print publishing
• Publications infrastructure development (templates, style guides, document repositories, and single-sourcing methodologies)
• DITA and topic-based writing
• XML, markdown, HTML, CSS