Resume
Samples
Microsoft, Azure Advisor
Azure Advisor Resiliency Reviews
A Microsoft Learn How-to article for a new feature, Resiliency Reviews, for Azure Advisor resource optimization recommendation service. Resiliency Reviews help you focus on the most important recommendations to optimize your cloud deployments and improve resiliency
Use Azure WAF Assessments
A Microsoft Learn How-to article for a new feature, Well Architected Assessments, for Azure Advisor resource optimization recommendation service. WAF assessments provide customized recommendation sets based on detailed questionnaires.
Amazon Web Services (AWS)
AWS Managed Services (AMS) documentation landing page
AMS, a governance and management support service, provides for the green-field development of a landing zone with a change type system to secure it (Advanced operations plan) or white-glove support and security for your existing AWS landing zones (Accelerate operations plan).
Find links to these public Amazon Web Services (AWS) documents: AMS Accelerate User Guide, AMS Advanced User Guide, AMS Advanced Onboarding Guide, AMS Application Developers Guide, AMS Change Type Reference, AMS Advanced API Reference.
These documents describe how to onboard to and use the two AMS operations plans, Accelerate and Advanced. Additionally, highly technical application deployments and migrations and reference material for the AMS Advanced change type system (over 200 change types) and public API.
AWS Incident Detection and Response User Guide (PDF)
AWS Support custom incident response service. IDR helps you create alerts that trigger a customized runbook response, a report of the incident, and suggestions for proactive prevention.
Chef, Continuous Delivery Pipeline Automation Tools
Installing Chef Delivery SSH (Word) and Installing Chef Delivery AWS (Word)
Complex, multi-product installation guides for Chef Software’s new product, Chef Delivery. Chef Delivery manages changes to both infrastructure and application code. It provides a proven, reproducible workflow for managing changes as they flow through the pipeline from a local workstation, through automated tests, and out into production. These installation guides were developed through hands-on trial and error.
Rackspace
DIY cURL website configuration (Word)
A complex deployment document for using cURL to create and configure a cloud server for an Apache website. Content addressed how to create and configure the server, the server image and load balancer; configure auto scaling and cloud monitoring to work together; load test the site to see notifications and scaling; and tear it all down. This initial version was written in Word.
See Rackspace Application Services product documentation for Cloud Monitoring, and Auto Scale for more examples. Content includes the application programming interface (API) operations reference. Rackspace developer documentation was written in oXygen for a DocBook system.
Submit Content to OpenStack (PPTX)
A PowerPoint presentation to the Rackspace technical writing team for an offsite. Co-written. Steps for submitting an OpenStack CR created with hands-on learning.
Adobe, through Expert Support
EnterpriseTV Installation and Configuration (PDF)
How to install and configure Adobe Systems Enterprise TV, an enterprise-level video content management system. I wrote this guide from scratch, using the product to perform all of the described tasks. This was written in Structured Framemaker.
Juniper Networks, after Ankeena was acquired
Juniper Networks Media Flow Controller Administrator’s Guide and CLI Command Reference (PDF)
How to administer Media Flow Controller, a video delivery system for ISPs and large enterprises. Content includes the command line interface (CLI) command reference. I wrote this guide from scratch and created the templates. I used the product to perform all of the tasks described. I was the sole writer and founded the Technical Publications department. This was written in unstructured Framemaker.
Mirapoint Email Appliance
A writing sample describing a journey I undertook at Mirapoint Inc. to empower our customers to self-brand their webmail application when, previously, they were required to use Professional Services to do branding.
Mirapoint Systems Message Server Administrator’s Guide (PDF)
How to administer Mirapoint’s Email Appliance message system for ISPs and large enterprises. I wrote the Administration part of the guide from scratch, using the product to perform all of the tasks described. I also wrote, and developed the configurations for, chapters 3 and 4 and wrote chapter 1 “All Deployments Start Here.” This was written in unstructured Framemaker, using a template that I helped design. It was part of a large single-sourced document set that was also used to produce various flavors of online help using WebWorks, with templates I designed.
Mirapoint Systems Branding Guide (PDF)
How to brand Mirapoint’s Email Appliance web-based email interface. I wrote this guide from scratch, performing the described tasks. I was the sole writer for this book and used unstructured Framemaker and a template that I helped design.